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Computer vulnerabilities of OTRS Help Desk

computer vulnerability note CVE-2019-9753

OTRS Help Desk: information disclosure via the search function

Synthesis of the vulnerability

An attacker can bypass access restrictions to data via the search function of OTRS Help Desk, in order to obtain sensitive information.
Impacted products: OTRS Help Desk.
Severity: 1/4.
Consequences: data reading.
Provenance: internet client.
Creation date: 04/06/2019.
Identifiers: CVE-2019-9753, OSA-2019-03, VIGILANCE-VUL-29459.

Description of the vulnerability

An attacker can bypass access restrictions to data via the search function of OTRS Help Desk, in order to obtain sensitive information.
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computer vulnerability alert CVE-2019-10066 CVE-2019-10067 CVE-2019-9892

OTRS Help Desk: three vulnerabilities

Synthesis of the vulnerability

An attacker can use several vulnerabilities of OTRS Help Desk.
Impacted products: Debian, OTRS Help Desk.
Severity: 2/4.
Consequences: privileged access/rights, user access/rights, data reading.
Provenance: document.
Number of vulnerabilities in this bulletin: 3.
Creation date: 26/04/2019.
Identifiers: CVE-2019-10066, CVE-2019-10067, CVE-2019-9892, DLA-1774-1, OSA-2019-04, OSA-2019-05, OSA-2019-06, VIGILANCE-VUL-29146.

Description of the vulnerability

Several vulnerabilities were announced in OTRS Help Desk.

An attacker can transmit malicious XML data, in order to read a file, scan sites, or trigger a denial of service. [severity:2/4; CVE-2019-9892, OSA-2019-04]

An attacker can trigger a Cross Site Request Forgery, in order to force the victim to perform operations. [severity:2/4; CVE-2019-10067, OSA-2019-05]

An attacker can trigger a Cross Site Scripting, in order to run JavaScript code in the context of the web site. [severity:2/4; CVE-2019-10066, OSA-2019-06]
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computer vulnerability announce CVE-2019-9751

OTRS Help Desk: Cross Site Scripting

Synthesis of the vulnerability

An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: OTRS Help Desk.
Severity: 1/4.
Consequences: client access/rights.
Provenance: privileged account.
Creation date: 08/03/2019.
Identifiers: CVE-2019-9751, OSA-2019-02, VIGILANCE-VUL-28697.

Description of the vulnerability

The OTRS Help Desk product offers a web service.

However, it does not filter received data before inserting them in generated HTML documents.

An attacker can therefore trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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computer vulnerability bulletin CVE-2019-9752

OTRS Help Desk: Cross Site Scripting

Synthesis of the vulnerability

An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: Debian, OTRS Help Desk.
Severity: 2/4.
Consequences: client access/rights.
Provenance: document.
Creation date: 18/01/2019.
Identifiers: CVE-2019-9752, DLA-1721-1, OSA-2019-01, VIGILANCE-VUL-28308.

Description of the vulnerability

An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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computer vulnerability announce CVE-2018-19141

OTRS Help Desk: Cross Site Scripting via Admin User

Synthesis of the vulnerability

An attacker can trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: Debian, openSUSE Leap, OTRS Help Desk, SLES.
Severity: 2/4.
Consequences: client access/rights.
Provenance: privileged account.
Creation date: 09/11/2018.
Identifiers: CVE-2018-19141, DLA-1592-1, openSUSE-SU-2018:4046-1, OSA-2018-09, OSA-2018-10, VIGILANCE-VUL-27747.

Description of the vulnerability

The OTRS Help Desk product offers a web service.

However, it does not filter received data via Admin User before inserting them in generated HTML documents.

An attacker can therefore trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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computer vulnerability alert CVE-2018-19142

OTRS Help Desk: Cross Site Scripting via Admin User

Synthesis of the vulnerability

An attacker can trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: OTRS Help Desk.
Severity: 1/4.
Consequences: client access/rights.
Provenance: privileged account.
Creation date: 09/11/2018.
Identifiers: CVE-2018-19142, OSA-2018-08, OSA-2018-10, VIGILANCE-VUL-27746.

Description of the vulnerability

The OTRS Help Desk product offers a web service.

However, it does not filter received data via Admin User before inserting them in generated HTML documents.

An attacker can therefore trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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computer vulnerability CVE-2018-19143

OTRS Help Desk: denial of service via Files Deletion

Synthesis of the vulnerability

An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
Impacted products: Debian, openSUSE Leap, OTRS Help Desk, SLES.
Severity: 2/4.
Consequences: denial of service on service, denial of service on client.
Provenance: user account.
Creation date: 09/11/2018.
Identifiers: CVE-2018-19143, DLA-1592-1, openSUSE-SU-2018:4046-1, OSA-2018-07, OSA-2018-10, VIGILANCE-VUL-27745.

Description of the vulnerability

An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
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vulnerability bulletin CVE-2018-17883

OTRS Help Desk: Cross Site Scripting

Synthesis of the vulnerability

An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: OTRS Help Desk.
Severity: 2/4.
Consequences: client access/rights.
Provenance: document.
Creation date: 05/10/2018.
Identifiers: CVE-2018-17883, OSA-2018-06, VIGILANCE-VUL-27423.

Description of the vulnerability

An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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computer vulnerability bulletin CVE-2018-16587

OTRS Help Desk: denial of service via Files Deletion

Synthesis of the vulnerability

An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
Impacted products: Debian, openSUSE Leap, OTRS Help Desk, SLES.
Severity: 3/4.
Consequences: user access/rights, denial of service on service, denial of service on client.
Provenance: document.
Creation date: 21/09/2018.
Identifiers: CVE-2018-16587, DLA-1521-1, DSA-4317-1, openSUSE-SU-2018:3005-1, OSA-2018-04, VIGILANCE-VUL-27288.

Description of the vulnerability

An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
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computer vulnerability CVE-2018-16586

OTRS Help Desk: denial of service via Files Deletion

Synthesis of the vulnerability

An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
Impacted products: Debian, openSUSE Leap, OTRS Help Desk, SLES.
Severity: 3/4.
Consequences: data deletion, denial of service on service, denial of service on client.
Provenance: document.
Creation date: 21/09/2018.
Identifiers: CVE-2018-16586, DLA-1521-1, DSA-4317-1, openSUSE-SU-2018:3005-1, OSA-2018-04, VIGILANCE-VUL-27285.

Description of the vulnerability

An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
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