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Computer vulnerabilities of OTRS Help Desk
OTRS Help Desk: privilege escalation via Session ID Link Sharing
Synthesis of the vulnerability
An attacker can bypass restrictions via Session ID Link Sharing of OTRS Help Desk, in order to escalate his privileges.
Impacted products: Debian, OTRS Help Desk.
Severity: 2/4.
Consequences: user access/rights, data reading.
Provenance: user account.
Creation date: 12/07/2019.
Identifiers: CVE-2019-12746, DLA-1877-1, OSA-2019-10, VIGILANCE-VUL-29758.
Description of the vulnerability
An attacker can bypass restrictions via Session ID Link Sharing of OTRS Help Desk, in order to escalate his privileges.
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OTRS Help Desk: information disclosure via Search Results Company Tickets
Synthesis of the vulnerability
An attacker can bypass access restrictions to data via Search Results Company Tickets of OTRS Help Desk, in order to obtain sensitive information.
Impacted products: OTRS Help Desk.
Severity: 2/4.
Consequences: data reading.
Provenance: user account.
Creation date: 12/07/2019.
Identifiers: CVE-2019-13457, OSA-2019-11, VIGILANCE-VUL-29757.
Description of the vulnerability
An attacker can bypass access restrictions to data via Search Results Company Tickets of OTRS Help Desk, in order to obtain sensitive information.
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OTRS Help Desk: information disclosure via Template Tags Password Hashs
Synthesis of the vulnerability
An attacker can bypass access restrictions to data via Template Tags Password Hashs of OTRS Help Desk, in order to obtain sensitive information.
Impacted products: Debian, OTRS Help Desk.
Severity: 2/4.
Consequences: data reading.
Provenance: user account.
Creation date: 12/07/2019.
Identifiers: CVE-2019-13458, DLA-1877-1, OSA-2019-12, VIGILANCE-VUL-29756.
Description of the vulnerability
An attacker can bypass access restrictions to data via Template Tags Password Hashs of OTRS Help Desk, in order to obtain sensitive information.
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OTRS Help Desk: information disclosure via the search function
Synthesis of the vulnerability
An attacker can bypass access restrictions to data via the search function of OTRS Help Desk, in order to obtain sensitive information.
Impacted products: OTRS Help Desk.
Severity: 1/4.
Consequences: data reading.
Provenance: internet client.
Creation date: 04/06/2019.
Identifiers: CVE-2019-9753, OSA-2019-03, VIGILANCE-VUL-29459.
Description of the vulnerability
An attacker can bypass access restrictions to data via the search function of OTRS Help Desk, in order to obtain sensitive information.
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OTRS Help Desk: information disclosure via External Notes
Synthesis of the vulnerability
An attacker can bypass access restrictions to data via External Notes of OTRS Help Desk, in order to obtain sensitive information.
Impacted products: Debian, OTRS Help Desk.
Severity: 2/4.
Consequences: data reading.
Provenance: intranet client.
Creation date: 03/06/2019.
Identifiers: CVE-2019-12497, DLA-1816-1, OSA-2019-09, VIGILANCE-VUL-29446.
Description of the vulnerability
An attacker can bypass access restrictions to data via External Notes of OTRS Help Desk, in order to obtain sensitive information.
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OTRS Help Desk: information disclosure via Quoted Email
Synthesis of the vulnerability
An attacker can bypass access restrictions to data via Quoted Email of OTRS Help Desk, in order to obtain sensitive information.
Impacted products: Debian, OTRS Help Desk.
Severity: 2/4.
Consequences: data reading.
Provenance: document.
Creation date: 03/06/2019.
Identifiers: CVE-2019-12248, DLA-1816-1, OSA-2019-08, VIGILANCE-VUL-29445.
Description of the vulnerability
An attacker can bypass access restrictions to data via Quoted Email of OTRS Help Desk, in order to obtain sensitive information.
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OTRS Help Desk: three vulnerabilities
Synthesis of the vulnerability
An attacker can use several vulnerabilities of OTRS Help Desk.
Impacted products: Debian, OTRS Help Desk.
Severity: 2/4.
Consequences: privileged access/rights, user access/rights, data reading.
Provenance: document.
Number of vulnerabilities in this bulletin: 3.
Creation date: 26/04/2019.
Identifiers: CVE-2019-10066, CVE-2019-10067, CVE-2019-9892, DLA-1774-1, OSA-2019-04, OSA-2019-05, OSA-2019-06, VIGILANCE-VUL-29146.
Description of the vulnerability
Several vulnerabilities were announced in OTRS Help Desk.
An attacker can transmit malicious XML data, in order to read a file, scan sites, or trigger a denial of service. [severity:2/4; CVE-2019-9892, OSA-2019-04]
An attacker can trigger a Cross Site Request Forgery, in order to force the victim to perform operations. [severity:2/4; CVE-2019-10067, OSA-2019-05]
An attacker can trigger a Cross Site Scripting, in order to run JavaScript code in the context of the web site. [severity:2/4; CVE-2019-10066, OSA-2019-06]
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OTRS Help Desk: Cross Site Scripting
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: OTRS Help Desk.
Severity: 1/4.
Consequences: client access/rights.
Provenance: privileged account.
Creation date: 08/03/2019.
Identifiers: CVE-2019-9751, OSA-2019-02, VIGILANCE-VUL-28697.
Description of the vulnerability
The OTRS Help Desk product offers a web service.
However, it does not filter received data before inserting them in generated HTML documents.
An attacker can therefore trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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OTRS Help Desk: Cross Site Scripting
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: Debian, OTRS Help Desk.
Severity: 2/4.
Consequences: client access/rights.
Provenance: document.
Creation date: 18/01/2019.
Identifiers: CVE-2019-9752, DLA-1721-1, OSA-2019-01, VIGILANCE-VUL-28308.
Description of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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OTRS Help Desk: Cross Site Scripting via Admin User
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: Debian, openSUSE Leap, OTRS Help Desk, SLES.
Severity: 2/4.
Consequences: client access/rights.
Provenance: privileged account.
Creation date: 09/11/2018.
Identifiers: CVE-2018-19141, DLA-1592-1, openSUSE-SU-2018:4046-1, OSA-2018-09, OSA-2018-10, VIGILANCE-VUL-27747.
Description of the vulnerability
The OTRS Help Desk product offers a web service.
However, it does not filter received data via Admin User before inserting them in generated HTML documents.
An attacker can therefore trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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