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Computer vulnerabilities of OTRS Help Desk
OTRS Help Desk: information disclosure via the search function
Synthesis of the vulnerability
An attacker can bypass access restrictions to data via the search function of OTRS Help Desk, in order to obtain sensitive information.
Impacted products: OTRS Help Desk.
Severity: 1/4.
Consequences: data reading.
Provenance: internet client.
Creation date: 04/06/2019.
Identifiers: CVE-2019-9753, OSA-2019-03, VIGILANCE-VUL-29459.
Description of the vulnerability
An attacker can bypass access restrictions to data via the search function of OTRS Help Desk, in order to obtain sensitive information.
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OTRS Help Desk: three vulnerabilities
Synthesis of the vulnerability
An attacker can use several vulnerabilities of OTRS Help Desk.
Impacted products: Debian, OTRS Help Desk.
Severity: 2/4.
Consequences: privileged access/rights, user access/rights, data reading.
Provenance: document.
Number of vulnerabilities in this bulletin: 3.
Creation date: 26/04/2019.
Identifiers: CVE-2019-10066, CVE-2019-10067, CVE-2019-9892, DLA-1774-1, OSA-2019-04, OSA-2019-05, OSA-2019-06, VIGILANCE-VUL-29146.
Description of the vulnerability
Several vulnerabilities were announced in OTRS Help Desk.
An attacker can transmit malicious XML data, in order to read a file, scan sites, or trigger a denial of service. [severity:2/4; CVE-2019-9892, OSA-2019-04]
An attacker can trigger a Cross Site Request Forgery, in order to force the victim to perform operations. [severity:2/4; CVE-2019-10067, OSA-2019-05]
An attacker can trigger a Cross Site Scripting, in order to run JavaScript code in the context of the web site. [severity:2/4; CVE-2019-10066, OSA-2019-06]
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OTRS Help Desk: Cross Site Scripting
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: OTRS Help Desk.
Severity: 1/4.
Consequences: client access/rights.
Provenance: privileged account.
Creation date: 08/03/2019.
Identifiers: CVE-2019-9751, OSA-2019-02, VIGILANCE-VUL-28697.
Description of the vulnerability
The OTRS Help Desk product offers a web service.
However, it does not filter received data before inserting them in generated HTML documents.
An attacker can therefore trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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OTRS Help Desk: Cross Site Scripting
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: Debian, OTRS Help Desk.
Severity: 2/4.
Consequences: client access/rights.
Provenance: document.
Creation date: 18/01/2019.
Identifiers: CVE-2019-9752, DLA-1721-1, OSA-2019-01, VIGILANCE-VUL-28308.
Description of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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OTRS Help Desk: Cross Site Scripting via Admin User
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: Debian, openSUSE Leap, OTRS Help Desk, SLES.
Severity: 2/4.
Consequences: client access/rights.
Provenance: privileged account.
Creation date: 09/11/2018.
Identifiers: CVE-2018-19141, DLA-1592-1, openSUSE-SU-2018:4046-1, OSA-2018-09, OSA-2018-10, VIGILANCE-VUL-27747.
Description of the vulnerability
The OTRS Help Desk product offers a web service.
However, it does not filter received data via Admin User before inserting them in generated HTML documents.
An attacker can therefore trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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OTRS Help Desk: Cross Site Scripting via Admin User
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: OTRS Help Desk.
Severity: 1/4.
Consequences: client access/rights.
Provenance: privileged account.
Creation date: 09/11/2018.
Identifiers: CVE-2018-19142, OSA-2018-08, OSA-2018-10, VIGILANCE-VUL-27746.
Description of the vulnerability
The OTRS Help Desk product offers a web service.
However, it does not filter received data via Admin User before inserting them in generated HTML documents.
An attacker can therefore trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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OTRS Help Desk: denial of service via Files Deletion
Synthesis of the vulnerability
An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
Impacted products: Debian, openSUSE Leap, OTRS Help Desk, SLES.
Severity: 2/4.
Consequences: denial of service on service, denial of service on client.
Provenance: user account.
Creation date: 09/11/2018.
Identifiers: CVE-2018-19143, DLA-1592-1, openSUSE-SU-2018:4046-1, OSA-2018-07, OSA-2018-10, VIGILANCE-VUL-27745.
Description of the vulnerability
An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
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OTRS Help Desk: Cross Site Scripting
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: OTRS Help Desk.
Severity: 2/4.
Consequences: client access/rights.
Provenance: document.
Creation date: 05/10/2018.
Identifiers: CVE-2018-17883, OSA-2018-06, VIGILANCE-VUL-27423.
Description of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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OTRS Help Desk: denial of service via Files Deletion
Synthesis of the vulnerability
An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
Impacted products: Debian, openSUSE Leap, OTRS Help Desk, SLES.
Severity: 3/4.
Consequences: user access/rights, denial of service on service, denial of service on client.
Provenance: document.
Creation date: 21/09/2018.
Identifiers: CVE-2018-16587, DLA-1521-1, DSA-4317-1, openSUSE-SU-2018:3005-1, OSA-2018-04, VIGILANCE-VUL-27288.
Description of the vulnerability
An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
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OTRS Help Desk: denial of service via Files Deletion
Synthesis of the vulnerability
An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
Impacted products: Debian, openSUSE Leap, OTRS Help Desk, SLES.
Severity: 3/4.
Consequences: data deletion, denial of service on service, denial of service on client.
Provenance: document.
Creation date: 21/09/2018.
Identifiers: CVE-2018-16586, DLA-1521-1, DSA-4317-1, openSUSE-SU-2018:3005-1, OSA-2018-04, VIGILANCE-VUL-27285.
Description of the vulnerability
An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
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