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Computer vulnerabilities of OTRS Help Desk
OTRS Help Desk: Cross Site Scripting
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: OTRS Help Desk.
Severity: 1/4.
Consequences: client access/rights.
Provenance: privileged account.
Creation date: 08/03/2019.
Identifiers: CVE-2019-9751, OSA-2019-02, VIGILANCE-VUL-28697.
Description of the vulnerability
The OTRS Help Desk product offers a web service.
However, it does not filter received data before inserting them in generated HTML documents.
An attacker can therefore trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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OTRS Help Desk: Cross Site Scripting
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: Debian, OTRS Help Desk.
Severity: 2/4.
Consequences: client access/rights.
Provenance: document.
Creation date: 18/01/2019.
Identifiers: CVE-2019-9752, DLA-1721-1, OSA-2019-01, VIGILANCE-VUL-28308.
Description of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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OTRS Help Desk: Cross Site Scripting via Admin User
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: Debian, openSUSE Leap, OTRS Help Desk, SLES.
Severity: 2/4.
Consequences: client access/rights.
Provenance: privileged account.
Creation date: 09/11/2018.
Identifiers: CVE-2018-19141, DLA-1592-1, openSUSE-SU-2018:4046-1, OSA-2018-09, OSA-2018-10, VIGILANCE-VUL-27747.
Description of the vulnerability
The OTRS Help Desk product offers a web service.
However, it does not filter received data via Admin User before inserting them in generated HTML documents.
An attacker can therefore trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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OTRS Help Desk: Cross Site Scripting via Admin User
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: OTRS Help Desk.
Severity: 1/4.
Consequences: client access/rights.
Provenance: privileged account.
Creation date: 09/11/2018.
Identifiers: CVE-2018-19142, OSA-2018-08, OSA-2018-10, VIGILANCE-VUL-27746.
Description of the vulnerability
The OTRS Help Desk product offers a web service.
However, it does not filter received data via Admin User before inserting them in generated HTML documents.
An attacker can therefore trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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OTRS Help Desk: denial of service via Files Deletion
Synthesis of the vulnerability
An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
Impacted products: Debian, openSUSE Leap, OTRS Help Desk, SLES.
Severity: 2/4.
Consequences: denial of service on service, denial of service on client.
Provenance: user account.
Creation date: 09/11/2018.
Identifiers: CVE-2018-19143, DLA-1592-1, openSUSE-SU-2018:4046-1, OSA-2018-07, OSA-2018-10, VIGILANCE-VUL-27745.
Description of the vulnerability
An attacker can generate a fatal error via Files Deletion of OTRS Help Desk, in order to trigger a denial of service.
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OTRS Help Desk: Cross Site Scripting
Synthesis of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted products: OTRS Help Desk.
Severity: 2/4.
Consequences: client access/rights.
Provenance: document.
Creation date: 05/10/2018.
Identifiers: CVE-2018-17883, OSA-2018-06, VIGILANCE-VUL-27423.
Description of the vulnerability
An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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OTRS Help Desk: privilege escalation via Special URL
Synthesis of the vulnerability
An attacker can bypass restrictions via Special URL of OTRS Help Desk, in order to escalate his privileges.
Impacted products: Debian, openSUSE Leap, OTRS Help Desk, SLES.
Severity: 2/4.
Consequences: privileged access/rights, user access/rights.
Provenance: user account.
Creation date: 31/07/2018.
Identifiers: CVE-2018-14593, DLA-1473-1, DSA-4317-1, openSUSE-SU-2018:3005-1, OSA-2018-03, VIGILANCE-VUL-26880.
Description of the vulnerability
An attacker can bypass restrictions via Special URL of OTRS Help Desk, in order to escalate his privileges.
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OTRS Help Desk: information disclosure via Ticket Overview Screen
Synthesis of the vulnerability
An attacker can bypass access restrictions to data via Ticket Overview Screen of OTRS Help Desk, in order to obtain sensitive information.
Impacted products: OTRS Help Desk.
Severity: 2/4.
Consequences: data reading.
Provenance: user account.
Creation date: 12/06/2018.
Identifiers: CVE-2018-11563, OSA-2018-02, VIGILANCE-VUL-26376.
Description of the vulnerability
An attacker can bypass access restrictions to data via Ticket Overview Screen of OTRS Help Desk, in order to obtain sensitive information.
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OTRS Help Desk: information disclosure via Customer Tickets
Synthesis of the vulnerability
An attacker can bypass access restrictions to data via Customer Tickets of OTRS Help Desk, in order to obtain sensitive information.
Impacted products: OTRS Help Desk.
Severity: 2/4.
Consequences: data reading.
Provenance: user account.
Creation date: 04/05/2018.
Identifiers: CVE-2018-10198, OSA-2018-01, VIGILANCE-VUL-26047.
Description of the vulnerability
An attacker can bypass access restrictions to data via Customer Tickets of OTRS Help Desk, in order to obtain sensitive information.
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OTRS Help Desk: privilege escalation via OPM
Synthesis of the vulnerability
An attacker can bypass restrictions via OPM of OTRS Help Desk, in order to escalate his privileges.
Impacted products: OTRS Help Desk.
Severity: 1/4.
Consequences: administrator access/rights, privileged access/rights.
Provenance: privileged account.
Creation date: 06/03/2018.
Identifiers: CVE-2018-7567, VIGILANCE-VUL-25445.
Description of the vulnerability
An attacker can bypass restrictions via OPM of OTRS Help Desk, in order to escalate his privileges.
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