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Vulnerability of Alcatel OmniTouch CC: administrative access via CCAgent

Synthesis of the vulnerability 

An unauthenticated attacker can connect to Alcatel OmniTouch Contact Center in order to administer it.
Vulnerable software: OmniTouch CC Premium, OmniTouch Contact Center Standard.
Severity of this announce: 3/4.
Number of vulnerabilities in this bulletin: 2.
Creation date: 21/09/2010.
Références of this computer vulnerability: BID-43340, CERTA-2010-AVI-454, CVE-2010-3279, CVE-2010-3280, n.runs-SA-2010.001, VIGILANCE-VUL-9961.

Description of the vulnerability 

The CCAgent (Contact Center Agent) module is installed on client computers. It connects to the CCA Server installed with Alcatel OmniTouch Contact Center.

The Tsa_Maintainance.exe program is used to administer the Contact Center via CCA Server. However, no authentication is required.

Moreover, the server sends the administrator password to the client.

An unauthenticated attacker can therefore connect to Alcatel OmniTouch Contact Center in order to administer it.
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This vulnerability note impacts software or systems such as OmniTouch CC Premium, OmniTouch Contact Center Standard.

Our Vigil@nce team determined that the severity of this cybersecurity vulnerability is important.

The trust level is of type confirmed by the editor, with an origin of intranet client.

This bulletin is about 2 vulnerabilities.

An attacker with a expert ability can exploit this computer threat note.

Solutions for this threat 

Alcatel OmniTouch CC: CCAgent version 9.0.8.4.
Version CCAgent 9.0.8.4 is corrected.
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