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Vulnerability of OTRS Help Desk: Cross Site Scripting

Synthesis of the vulnerability 

An attacker can trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Impacted systems: OTRS Help Desk.
Severity of this alert: 1/4.
Creation date: 08/03/2019.
Références of this alert: CVE-2019-9751, OSA-2019-02, VIGILANCE-VUL-28697.

Description of the vulnerability 

The OTRS Help Desk product offers a web service.

However, it does not filter received data before inserting them in generated HTML documents.

An attacker can therefore trigger a Cross Site Scripting of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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This threat note impacts software or systems such as OTRS Help Desk.

Our Vigil@nce team determined that the severity of this cybersecurity note is low.

The trust level is of type confirmed by the editor, with an origin of privileged account.

An attacker with a expert ability can exploit this vulnerability note.

Solutions for this threat 

OTRS Help Desk: version 6.0.17.
The version 6.0.17 is fixed:
  https://community.otrs.com/download-otrs-community-edition/
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