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computer vulnerability alert CVE-2018-19142

OTRS Help Desk: Cross Site Scripting via Admin User

Synthesis of the vulnerability

An attacker can trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
Vulnerable systems: OTRS Help Desk.
Severity of this threat: 1/4.
Consequences of a hack: client access/rights.
Pirate's origin: privileged account.
Creation date: 09/11/2018.
Références of this weakness: CVE-2018-19142, OSA-2018-08, OSA-2018-10, VIGILANCE-VUL-27746.

Description of the vulnerability

The OTRS Help Desk product offers a web service.

However, it does not filter received data via Admin User before inserting them in generated HTML documents.

An attacker can therefore trigger a Cross Site Scripting via Admin User of OTRS Help Desk, in order to run JavaScript code in the context of the web site.
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