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Vulnerability of OTRS Help Desk: infinite loop via Long Extensions Filenames

Synthesis of the vulnerability 

An attacker can trigger an infinite loop via Long Extensions Filenames of OTRS Help Desk, in order to trigger a denial of service.
Impacted products: openSUSE Leap, OTRS Help Desk, SLES.
Severity of this bulletin: 2/4.
Creation date: 15/11/2019.
Références of this threat: CVE-2019-18180, openSUSE-SU-2020:0551-1, openSUSE-SU-2020:1475-1, OSA-2019-15, VIGILANCE-VUL-30885.

Description of the vulnerability 

An attacker can trigger an infinite loop via Long Extensions Filenames of OTRS Help Desk, in order to trigger a denial of service.
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This weakness announce impacts software or systems such as openSUSE Leap, OTRS Help Desk, SLES.

Our Vigil@nce team determined that the severity of this vulnerability alert is medium.

The trust level is of type confirmed by the editor, with an origin of user account.

An attacker with a expert ability can exploit this computer threat announce.

Solutions for this threat 

OTRS Help Desk: version 7.0.13.
The version 7.0.13 is fixed:
  https://www.otrs.com/category/release-and-security-notes-en/

OTRS Help Desk: version 6.0.24.
The version 6.0.24 is fixed:
  https://www.otrs.com/category/release-and-security-notes-en/

OTRS Help Desk: version 5.0.39.
The version 5.0.39 is fixed:
  https://www.otrs.com/category/release-and-security-notes-en/

openSUSE Leap 15.1: new otrs packages.
New packages are available:
  openSUSE Leap 15.1: otrs 5.0.42-lp151.2.3.1

openSUSE Leap 15, SUSE LE 15: new otrs packages.
New packages are available:
  openSUSE Leap 15.1: otrs 6.0.29-lp151.2.6.2
  openSUSE Leap 15.2: otrs 6.0.29-lp152.2.3.4
  SUSE LE 15 SP1: otrs 6.0.29-bp151.3.6.2
  SUSE LE 15 SP2: otrs 6.0.29-bp152.2.5.4

SUSE LE 15: new otrs packages.
New packages are available:
  SUSE LE 15 SP1: otrs 5.0.42-bp151.3.3.1
  SUSE LE 15 RTM: otrs 5.0.42-bp150.2.10.1
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