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Vulnerability of OTRS Help Desk: information disclosure via BCC Recipients List

Synthesis of the vulnerability 

An attacker can bypass access restrictions to data via BCC Recipients List of OTRS Help Desk, in order to obtain sensitive information.
Impacted systems: OTRS Help Desk.
Severity of this alert: 2/4.
Creation date: 08/06/2020.
Références of this alert: CVE-2020-1775, OSA-2020-12, VIGILANCE-VUL-32459.

Description of the vulnerability 

An attacker can bypass access restrictions to data via BCC Recipients List of OTRS Help Desk, in order to obtain sensitive information.
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This computer vulnerability note impacts software or systems such as OTRS Help Desk.

Our Vigil@nce team determined that the severity of this computer vulnerability announce is medium.

The trust level is of type confirmed by the editor, with an origin of intranet client.

An attacker with a expert ability can exploit this cybersecurity announce.

Solutions for this threat 

OTRS Help Desk: version 8.0.4.
The version 8.0.4 is fixed:
  https://otrs.com/

OTRS Help Desk: version 7.0.18.
The version 7.0.18 is fixed:
  https://otrs.com/
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