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Vulnerability of OTRS Help Desk: information disclosure via Drafted Messages Spoofing

Synthesis of the vulnerability 

An attacker can bypass access restrictions to data via Drafted Messages Spoofing of OTRS Help Desk, in order to obtain sensitive information.
Impacted systems: Debian, OTRS Help Desk.
Severity of this alert: 1/4.
Creation date: 10/01/2020.
Références of this alert: CVE-2020-1767, DLA-2079-1, OSA-2020-03, VIGILANCE-VUL-31295.

Description of the vulnerability 

An attacker can bypass access restrictions to data via Drafted Messages Spoofing of OTRS Help Desk, in order to obtain sensitive information.
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This weakness bulletin impacts software or systems such as Debian, OTRS Help Desk.

Our Vigil@nce team determined that the severity of this computer weakness is low.

The trust level is of type confirmed by the editor, with an origin of privileged account.

An attacker with a expert ability can exploit this vulnerability announce.

Solutions for this threat 

OTRS Help Desk: version 7.0.14.
The version 7.0.14 is fixed:
  https://community.otrs.com/download/

OTRS Help Desk: version 6.0.25.
The version 6.0.25 is fixed:
  https://community.otrs.com/download/

Debian 8: new otrs2 packages.
New packages are available:
  Debian 8: otrs2 3.3.18-1+deb8u13
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