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Vulnerability of OTRS Help Desk: information disclosure via FAQ Articles

Synthesis of the vulnerability 

An attacker can bypass access restrictions to data via FAQ Articles of OTRS Help Desk, in order to obtain sensitive information.
Impacted systems: OTRS Help Desk.
Severity of this alert: 2/4.
Creation date: 22/03/2021.
Références of this alert: CVE-2021-21438, OSA-2021-06, OSA-2021-08, VIGILANCE-VUL-34907.

Description of the vulnerability 

An attacker can bypass access restrictions to data via FAQ Articles of OTRS Help...
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This computer weakness announce impacts software or systems such as OTRS Help Desk.

Our Vigil@nce team determined that the severity of this security alert is medium.

The trust level is of type confirmed by the editor, with an origin of intranet client.

An attacker with a expert ability can exploit this vulnerability.

Solutions for this threat 

This vulnerability solution will be public soon.
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