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Vulnerability of OTRS Help Desk: information disclosure via Quoted Email

Synthesis of the vulnerability 

An attacker can bypass access restrictions to data via Quoted Email of OTRS Help Desk, in order to obtain sensitive information.
Impacted products: Debian, OTRS Help Desk.
Severity of this bulletin: 2/4.
Creation date: 03/06/2019.
Références of this threat: CVE-2019-12248, DLA-1816-1, OSA-2019-08, VIGILANCE-VUL-29445.

Description of the vulnerability 

An attacker can bypass access restrictions to data via Quoted Email of OTRS Help Desk, in order to obtain sensitive information.
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This threat note impacts software or systems such as Debian, OTRS Help Desk.

Our Vigil@nce team determined that the severity of this cybersecurity note is medium.

The trust level is of type confirmed by the editor, with an origin of document.

An attacker with a expert ability can exploit this vulnerability note.

Solutions for this threat 

OTRS Help Desk: version 7.0.8.
The version 7.0.8 is fixed:
  https://community.otrs.com/download-otrs-community-edition/

OTRS Help Desk: version 6.0.19.
The version 6.0.19 is fixed:
  https://community.otrs.com/download-otrs-community-edition/

OTRS Help Desk: version 5.0.36.
The version 5.0.36 is fixed:
  https://community.otrs.com/download-otrs-community-edition/

Debian 8: new otrs2 packages.
New packages are available:
  Debian 8: otrs2 3.3.18-1+deb8u10
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