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Vulnerability of OTRS Help Desk: information disclosure via Renamed Agent User

Synthesis of the vulnerability 

An attacker can bypass access restrictions to data via Renamed Agent User of OTRS Help Desk, in order to obtain sensitive information.
Vulnerable software: OTRS Help Desk.
Severity of this announce: 2/4.
Creation date: 20/07/2020.
Références of this computer vulnerability: CVE-2020-1776, OSA-2020-13, VIGILANCE-VUL-32881.

Description of the vulnerability 

An attacker can bypass access restrictions to data via Renamed Agent User of OTRS Help Desk, in order to obtain sensitive information.
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This cybersecurity alert impacts software or systems such as OTRS Help Desk.

Our Vigil@nce team determined that the severity of this weakness is medium.

The trust level is of type confirmed by the editor, with an origin of intranet client.

An attacker with a expert ability can exploit this security weakness.

Solutions for this threat 

OTRS Help Desk: version 8.0.5.
The version 8.0.5 is fixed:
  https://otrs.com/

OTRS Help Desk: version 7.0.19.
The version 7.0.19 is fixed:
  https://otrs.com/

OTRS Help Desk: version 6.0.29.
The version 6.0.29 is fixed:
  https://otrs.com/
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