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Vulnerability of OTRS Help Desk: information disclosure via Search Results Company Tickets

Synthesis of the vulnerability 

An attacker can bypass access restrictions to data via Search Results Company Tickets of OTRS Help Desk, in order to obtain sensitive information.
Impacted products: OTRS Help Desk.
Severity of this bulletin: 2/4.
Creation date: 12/07/2019.
Références of this threat: CVE-2019-13457, OSA-2019-11, VIGILANCE-VUL-29757.

Description of the vulnerability 

An attacker can bypass access restrictions to data via Search Results Company Tickets of OTRS Help Desk, in order to obtain sensitive information.
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This cybersecurity alert impacts software or systems such as OTRS Help Desk.

Our Vigil@nce team determined that the severity of this weakness is medium.

The trust level is of type confirmed by the editor, with an origin of user account.

An attacker with a expert ability can exploit this security weakness.

Solutions for this threat 

OTRS Help Desk: version 7.0.9.
The version 7.0.9 is fixed:
  https://community.otrs.com/download-otrs-community-edition/
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