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threat note CVE-2019-13458

OTRS Help Desk: information disclosure via Template Tags Password Hashs

Synthesis of the vulnerability

An attacker can bypass access restrictions to data via Template Tags Password Hashs of OTRS Help Desk, in order to obtain sensitive information.
Severity of this threat: 2/4.
Creation date: 12/07/2019.
Références of this weakness: CVE-2019-13458, DLA-1877-1, OSA-2019-12, VIGILANCE-VUL-29756.
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Description of the vulnerability

An attacker can bypass access restrictions to data via Template Tags Password Hashs of OTRS Help Desk, in order to obtain sensitive information.
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This cybersecurity note impacts software or systems such as Debian, OTRS Help Desk.

Our Vigil@nce team determined that the severity of this computer weakness announce is medium.

The trust level is of type confirmed by the editor, with an origin of user account.

An attacker with a expert ability can exploit this cybersecurity vulnerability.

Solutions for this threat

OTRS Help Desk: version 7.0.9.
The version 7.0.9 is fixed:
  https://community.otrs.com/download-otrs-community-edition/

OTRS Help Desk: version 6.0.20.
The version 6.0.20 is fixed:
  https://community.otrs.com/download-otrs-community-edition/

OTRS Help Desk: version 5.0.37.
The version 5.0.37 is fixed:
  https://community.otrs.com/download-otrs-community-edition/

Debian 8: new otrs2 packages.
New packages are available:
  Debian 8: otrs2 3.3.18-1+deb8u11
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