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Vulnerability of OTRS Help Desk: information disclosure via Ticket List

Synthesis of the vulnerability

An attacker can bypass access restrictions to data via Ticket List of OTRS Help Desk, in order to obtain sensitive information.
Severity of this threat: 1/4.
Creation date: 15/11/2019.
Références of this weakness: CVE-2019-18179, OSA-2019-14, VIGILANCE-VUL-30884.

Description of the vulnerability

An attacker can bypass access restrictions to data via Ticket List of OTRS Help Desk, in order to obtain sensitive information.
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This cybersecurity weakness impacts software or systems such as OTRS Help Desk.

Our Vigil@nce team determined that the severity of this security vulnerability is low.

The trust level is of type confirmed by the editor, with an origin of user account.

An attacker with a expert ability can exploit this vulnerability bulletin.

Solutions for this threat

OTRS Help Desk: version 7.0.13.
The version 7.0.13 is fixed:
  https://www.otrs.com/category/release-and-security-notes-en/

OTRS Help Desk: version 6.0.24.
The version 6.0.24 is fixed:
  https://www.otrs.com/category/release-and-security-notes-en/

OTRS Help Desk: version 5.0.39.
The version 5.0.39 is fixed:
  https://www.otrs.com/category/release-and-security-notes-en/
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