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Vulnerability of OTRS Help Desk: private key disclosure

Synthesis of the vulnerability 

An attacker can bypass access restrictions to data in OTRS Help Desk, in order to obtain sensitive information.
Vulnerable software: Debian, OTRS Help Desk.
Severity of this announce: 1/4.
Creation date: 27/04/2020.
Références of this computer vulnerability: CVE-2020-1774, DLA-2198-1, OSA-2020-11, VIGILANCE-VUL-32107.

Description of the vulnerability 

An attacker can bypass access restrictions to data in OTRS Help Desk, in order to obtain sensitive information.
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This computer vulnerability note impacts software or systems such as Debian, OTRS Help Desk.

Our Vigil@nce team determined that the severity of this computer vulnerability announce is low.

The trust level is of type confirmed by the editor, with an origin of internet client.

An attacker with a expert ability can exploit this cybersecurity announce.

Solutions for this threat 

OTRS Help Desk: versions 6.0.28 and 7.0.17.
Versions 6.0.28 and 7.0.17 are fixed:
  https://github.com/OTRS/otrs/

Debian 8: new otrs2 packages.
New packages are available:
  Debian 8: otrs2 3.3.18-1+deb8u15
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