The Vigil@nce team watches public vulnerabilities impacting your computers, and then offers security solutions, a database and tools to fix them.

computer vulnerability bulletin CVE-2008-1515

OTRS: access via SOAP

Synthesis of the vulnerability

An attacker can access to OTRS via SOAP without authenticating.
Impacted software: Fedora, openSUSE, OTRS Help Desk.
Severity of this computer vulnerability: 2/4.
Consequences of a hack: data reading, data creation/edition, data deletion.
Attacker's origin: intranet client.
Creation date: 08/04/2008.
Références of this announce: BID-28647, CVE-2008-1515, FEDORA-2008-3100, OSA-2008-01, SUSE-SR:2008:08, VIGILANCE-VUL-7738.

Description of the vulnerability

The OTRS (Open Ticket Request System) product provides an environment to handle incident tickets.

It has a SOAP interface which can be used by applications to directly interact with the tool. However, an authentication check is missing.

A network attacker can therefore connect and change tickets via SOAP without authenticating.
Full Vigil@nce bulletin... (Free trial)

Computer vulnerabilities tracking service

Vigil@nce provides software vulnerability alerts. The Vigil@nce vulnerability database contains several thousand vulnerabilities. The Vigil@nce security watch publishes vulnerability bulletins about threats impacting the information system. The Vigil@nce computer vulnerability tracking service alerts your teams of vulnerabilities or threats impacting your information system.