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OTRS: access via SOAP
Synthesis of the vulnerability
An attacker can access to OTRS via SOAP without authenticating.
Impacted software: Fedora, openSUSE, OTRS Help Desk.
Severity of this computer vulnerability: 2/4.
Consequences of a hack: data reading, data creation/edition, data deletion.
Attacker's origin: intranet client.
Creation date: 08/04/2008.
Références of this announce: BID-28647, CVE-2008-1515, FEDORA-2008-3100, OSA-2008-01, SUSE-SR:2008:08, VIGILANCE-VUL-7738.
Description of the vulnerability
The OTRS (Open Ticket Request System) product provides an environment to handle incident tickets.
It has a SOAP interface which can be used by applications to directly interact with the tool. However, an authentication check is missing.
A network attacker can therefore connect and change tickets via SOAP without authenticating.
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