The Vigil@nce team watches public vulnerabilities impacting your computers, and then offers security solutions, a vigilance database and tools to fix them.

Vulnerability of OTRS: access via SOAP

Synthesis of the vulnerability 

An attacker can access to OTRS via SOAP without authenticating.
Impacted software: Fedora, openSUSE, OTRS Help Desk.
Severity of this computer vulnerability: 2/4.
Creation date: 08/04/2008.
Références of this announce: BID-28647, CVE-2008-1515, FEDORA-2008-3100, OSA-2008-01, SUSE-SR:2008:08, VIGILANCE-VUL-7738.

Description of the vulnerability 

The OTRS (Open Ticket Request System) product provides an environment to handle incident tickets.

It has a SOAP interface which can be used by applications to directly interact with the tool. However, an authentication check is missing.

A network attacker can therefore connect and change tickets via SOAP without authenticating.
Full bulletin, software filtering, emails, fixes, ... (Request your free trial)

This computer threat alert impacts software or systems such as Fedora, openSUSE, OTRS Help Desk.

Our Vigil@nce team determined that the severity of this weakness announce is medium.

The trust level is of type confirmed by the editor, with an origin of intranet client.

An attacker with a expert ability can exploit this computer weakness bulletin.

Solutions for this threat 

OTRS: version 2.2.6.
Version 2.2.6 is corrected:
  ftp://ftp.otrs.org/

OTRS: version 2.1.8.
Version 2.1.8 is corrected:
  ftp://ftp.otrs.org/

Fedora 7: new otrs packages.
New packages are available:
  otrs-2.1.5-4.fc7

SUSE: new wireshark, otrs, xine, xgl, silc-toolkit, lighttpd, tk packages.
New packages are available.
Full bulletin, software filtering, emails, fixes, ... (Request your free trial)

Computer vulnerabilities tracking service 

Vigil@nce provides a software vulnerabilities workaround. The Vigil@nce vulnerability database contains several thousand vulnerabilities.