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Vulnerability of OTRS: information disclosure via Chat Conversation Agent Names

Synthesis of the vulnerability 

An attacker can bypass access restrictions to data via Chat Conversation Agent Names of OTRS, in order to obtain sensitive information.
Vulnerable software: OTRS Help Desk.
Severity of this announce: 1/4.
Creation date: 12/10/2020.
Références of this computer vulnerability: CVE-2020-1777, OSA-2020-14, OSA-2020-15, VIGILANCE-VUL-33541.

Description of the vulnerability 

An attacker can bypass access restrictions to data via Chat Conversation Agent Names of OTRS, in order to obtain sensitive information.
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This cybersecurity alert impacts software or systems such as OTRS Help Desk.

Our Vigil@nce team determined that the severity of this weakness is low.

The trust level is of type confirmed by the editor, with an origin of user account.

An attacker with a expert ability can exploit this security weakness.

Solutions for this threat 

OTRS: version 8.0.7.
The version 8.0.7 is fixed:
  https://otrs.com/

OTRS: version 7.0.22.
The version 7.0.22 is fixed:
  https://otrs.com/
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